FAQ
General
Q: How do I contact customer service?
A: You can contact our support team by emailing support@nebulens.store or visiting Contact Us. We guarantee a response within 24 hours!
Sunglasses
Q: Are Nebulens sunglasses polarized?
A: Yes! Many of our sunglasses come with polarized lenses that reduce glare from surfaces like water, snow, or glass. Polarized lenses improve visibility and comfort, especially for outdoor activities.
Q: Are Nebulens sunglasses UV protected?
A: Absolutely! All of our sunglasses are UV400 rated which means they block 100% of UVA and UVB rays up to 400 nanometers. This is the highest level of UV protection available in the sunglasses market!
Q: What if the sunglasses I ordered don't fit properly?
A: We want you to be fully satisfied with your purchase! If your sunglasses don’t fit correctly, you can easily return or exchange them. Please refer to our return/exchange policy for more details.
Q: How can I care for my sunglasses?
A:
- Only clean lenses with a microfiber cloth to avoid scratches.
- Store sunglasses in their case when not in use.
- Avoid exposing your sunglasses to extreme heat or cold to prevent frame damage.
- Keep sunglasses away from harsh chemicals.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Standard shipping typically takes 7-10 business days, depending on your location.
Q: How do I track my order?
A: Once your order has shipped, you will receive an email with tracking information so you can monitor its progress.